Returns & Exchanges
At Cowpresso Coffee Roasters Singapore, we strive to ensure your beans and brewing gear arrive in perfect condition. Due to the perishable nature of roasted coffee, returns are generally reserved for defective hardware or incorrect shipments notified within 7 days of delivery.
Contact Support
Email our team at [email protected] with your order number and clear photos of the item or packaging issue.
Internal Review
Our team will assess your request within 48 hours to determine if the product is eligible for a return, exchange, or store credit.
Package Your Item
If approved, securely pack the unused hardware or sealed coffee bags in their original packaging to prevent damage during transit.
Ship or Drop-off
Send the item back to our Singapore roastery via a tracked courier or drop it off personally at our designated collection point.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing